What Are Your Rights When Buying Double Glazing?

Have you ever purchased double glazing from an installer who didn’t do a great job?

We’ve heard lots of scary stories from homeowners where windows weren’t set up effectively, jobs were only half-completed and in many cases, people scamming house owners out of money.

But what are your rights if you do wish to grumble or if you’ve had a change of mind and wish to cancel your double glazing contract?

Well in this short article, we’ll be taking a look at some of the most popular questions around the topic:

First things first, if you’re in a scenario to complain about the work you’ve received from a double glazing installer, we would extremely recommend speaking with the business initially to see if you can pertain to an arrangement whether that’s a refund, a partial refund, or a contract that both parties enjoy with.

A lot of double glazing business these days are backed by governing bodies such as FENSA and CERTASS and are required to follow particular guidelines and procedures.

It’s definitely worth speaking with the company straight, to come to a solution.

If you’re not able to speak with the double glazing installer themselves, you might wish to call FENSA, CERTASS or anyone else who they may be accredited by, who might have the ability to help you even more with your grievance.

This must only be taken further in specific circumstances.

  • Ask yourself, are you truly dissatisfied with the work that has been done on your home?
  • Was the service really poor?
  • Is there a relatively easy fix to what the issue may be?

You ought to write an account of what has actually occurred, what you’re dissatisfied with, what the grievance is and what your desired result would be. By doing so, you have an idea of what you want by complaining to either the business or a double glazing governing body.

The Double Glazing Ombudsman Service is a governing body that is there to help house owners with any problems they’ve had with their double glazing services.

They act as a middle-man to deal with any issues either party (generally the property owner) may have.

They offer an entirely totally free service and function as an impartial member between the company and the homeowner. And is done so without the need of litigating as the majority of issues can be fixed without the need of taking it even more.

However, if you’re at this phase then it’s best you take a look at their website for additional information and what you need to do to raise a grievance to an ombudsman to help you discover an option.

Can you cancel a double glazing contract?
Generally as soon as provided an agreement which has been signed on your own and an agent of the double glazing company, that agreement must stand and any breach of that agreement could be taken further either to a governing body or an ombudsman service.

This is why it’s extremely important to make the effort to check out the agreement you’ll be signing.

If the conditions are separate, you must request these from the double glazing business before signing any documents.

Usually however, if you aren’t pleased with the work carried out in your home, you want to make a grievance or you wish to disagree with a term or condition set out in your agreement, then, regrettably, there isn’t much you can do as you’re legally bound to honour that contract and the statements made in it.

However, there are sometimes exceptions to the guidelines, so whilst they might state something in black and white that you have signed, it depends upon how vague they’re being and whether it’s something that can be implemented or not.

Our best advice at this stage would either be to seek legal recommendations or to call the Double Glazing Ombudsman service to see if there is anything that can be done, depending upon what the issue is.

Dissatisfied with current double glazing work?
Many of our double glazing installers offer visits where they will send an agent to come to your home to survey the problem you have and might estimate you on a repair or replacement.

Enfield Glass 24/7 – Here if you need Window Replacements.

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